Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of NetUriel's network management platform, including the web dashboard at app.neturiel.com, the NetUriel Agent software, and any related APIs or services (collectively, the "Service"). By using the Service, you agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years old to create an account. By using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

3. Authorised Use Only

You agree to use NetUriel only:

• On networks you own (your home, your office, your school's network)
• On networks where you have explicit, documented permission from the network owner
• In compliance with all applicable local, national, and international laws
• In compliance with any applicable acceptable use policies of your internet service provider

You must not use NetUriel to:

• Monitor or intercept traffic on networks you do not own or control
• Conduct surveillance of individuals without their knowledge where prohibited by law
• Engage in any illegal interception of communications
• Harass, stalk, or harm any individual
• Interfere with emergency services or safety-critical systems

4. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password for your NetUriel account
• Notify us immediately at [email protected] if you suspect unauthorised access to your account
• Not share your account credentials with others
• Not allow others to use your account

5. Subscription and Payment

NetUriel offers both a free trial plan and paid subscription plans. By subscribing to a paid plan, you agree to the following:

• Subscriptions are billed monthly or annually as selected at purchase
• Payments are processed by Lemon Squeezy and are subject to their terms
• Subscriptions renew automatically unless cancelled before the renewal date
• You may cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of the current billing period — no partial refunds
• We reserve the right to change pricing with 30 days' notice

Refund Policy: We offer a 7-day refund for first-time purchases if the service does not work as described. To request a refund, email [email protected] within 7 days of purchase.

6. Device Limits

Each subscription plan includes a maximum number of manageable devices. If your network exceeds this limit, you must either upgrade your plan or reduce the number of managed devices. Attempting to circumvent device limits is a violation of these Terms.

7. Acceptable Use

You agree not to:

• Reverse engineer, decompile, or attempt to extract the source code of the Agent
• Redistribute, resell, or sublicense the Service without written permission
• Use the Service to build a competing product
• Attempt to gain unauthorised access to NetUriel's systems or other users' data
• Interfere with the Service or servers connected to the Service
• Upload viruses or malicious code to the Service
• Use automated means to access the Service in ways that exceed normal usage

8. Content Filtering Disclaimer

NetUriel's content filtering features (DNS blocking, AI content detection, VPN detection) are provided as tools to help network administrators enforce their policies. We do not guarantee that all harmful content will be blocked, or that no legitimate content will be blocked. You acknowledge that:

• No content filtering system is 100% effective
• False positives (blocking legitimate content) may occur
• False negatives (failing to block harmful content) may occur
• NetUriel is a tool to assist, not replace, human oversight

9. Privacy and Employee Monitoring

If you use NetUriel to monitor employee internet usage, you are responsible for:

• Complying with all applicable employment and privacy laws in your jurisdiction
• Obtaining any required employee consent for network monitoring
• Providing appropriate notice to employees that their network usage is monitored
• Establishing a written acceptable use policy for your organisation

NetUriel is not responsible for your compliance with employment or privacy laws. Consult a legal professional if you are unsure of your obligations.

10. Service Availability

We aim to maintain 99.9% availability of the cloud dashboard and Edge Functions. However, we do not guarantee uninterrupted access. The NetUriel Agent operates locally on your network and continues to enforce rules even if the cloud dashboard is temporarily unavailable, subject to the offline grace period defined in the Privacy Policy.

11. Intellectual Property

NetUriel and all associated software, trademarks, logos, and content are the intellectual property of NetUriel Ltd. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described in these Terms.

12. Limitation of Liability

To the maximum extent permitted by law, NetUriel's total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, punitive, or consequential damages.

13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranty of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Termination

We may suspend or terminate your account if you violate these Terms. You may terminate your account at any time by contacting us at [email protected]. On termination, your data will be deleted in accordance with our Privacy Policy.

15. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be resolved through good-faith negotiation, and if that fails, through binding arbitration.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice on the Service at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes your acceptance.

17. Contact

For questions about these Terms:

• Email: [email protected]
• Website: neturiel.com